Shipping and Returns

 

Domestic Shipping:

Parts & < 50cc Aircraft
Aircraft kits smaller then 86" wingspan and parts are shipped via Fedex Ground and USPS Priority mail.  An email with a tracking number will be sent to the email specified in your account at checkout.  Please ensure the email is correct.  We recommend someone be present to sign for your packages.  This way any damaged can be noted with the delivery person.  Be sure to inspect the contents of the package(s) for damage.  Contact Aztech Aeromodels within 48 hours about damaged components.

 

> 5occ Aircraft

Giant scale aircraft are shipped via Greyhound Package Express or truck freight.  We use various less-then-truckload carriers.  This is the only shipping option for aircraft greater then 86 inch wingspans.  A flat rate is automatically charged when purchasing a giant scale aircraft.  Please refer to the specific aircraft's product page for the exact shipping charge.

An email will be sent providing a tracking number for your shipment.  The freight carrier/Greyhound will be in contact to schedule a delivery time. Please be certain your contact information (phone, email) is current.  Someone MUST be present to accept the delivery.  The packages MUST be inspected for shipping damage prior to signing the delivery receipt (bill of lading).  If damage to the out carton is visible, it MUST be noted on the bill of lading.  If no damage is noted on the bill of lading and is later discovered, we CANNOT cover the damage.

 

Returns:

Prior to assembly, examine and dry-fit your airframe.  Returns will only be made on an airframe that is not assembled and in like-new-condition.  Once assembly is started on a kit, it cannot be returned.  If an issue is found with a Aztech Aeromodels kit, contact us within 30 days of the purchase date.  Aztech Aeromodels will then determine the best course of action to remedy the problem.  After 30 days from original purchase, Aztech Aeromodels is no longer responsible for problems or defects.

Non-defective returned products are subject to a 10% restocking fee.